The company has served as Lotto NZ’s exclusive provider of Instant Kiwi games since 1989. In the past nine years, Scientific Games completed more than 50 systems implementations and conversions, including 12 from legacy suppliers. Three more are currently underway. METICULOUS PLANNING To ensure there was excellent communication and alignment throughout the two-year Lotto NZ project, a team of 30 Scientific Games technologists were activated on the ground, co-locating with the Lottery. “Our biggest challenge was the sheer scope of the project as it encompassed digital and retail systems and replacement of all the in-store equipment,” shares Sarah Thirlwall, Chief Transformation & Technology Officer for Lotto NZ. “We were undertaking a significant technology update and switch to a new [systems] vendor and synchronizing the execution with the rollout and installation of physical hardware in more than 1,100 retail stores across New Zealand.” Delivered through the company’s Momentum ecosystem, the technology overhaul would bring together Scientific Games’ advanced SYMPHONY central gaming system, WAVE Contour retail point-of-sale terminals, the SG PAM player account management system and advanced logistics supported by the company’s patented SciTrak technology and gem|Suite lottery retail ma nagement system. Scientific Games also implemented the SG Content Hub, offering Lotto NZ a portfolio of premier digital games from SG Studios and other partner studios. The complex switchover from Lotto NZ’s legacy systems involved multiple database migrations and third-party system integrations. Scientific Games tapped longtime Lotto NZ partner Datacom, the country’s largest IT consultants, to roll out point-of-sale terminals at retail outlets, provide data center hosting services for the central system infrastructure and support the company with field services, maintenance and repair. LOTTO NZ RETAILERS “Congratulations to the Lotto NZ and Scientific Games team for an exceptional rollout of the new terminals and software. I’ve been through a number of new technology rollouts in supermarkets, and they always have a number of technical issues. This rollout at our store was 100% seamless—didn’t need to call the help desk once! The new training mode is exactly what we needed for putting team members through their paces on a new system and having a modern terminal that fits the look of our shop. Looking forward to seeing what Lotto NZ can come up with now.” – Mike, Gisborne “We thought that the whole process of the technology upgrade was well-managed from training through to installation and activation. It is a credit to those who planned an implemented the whole project.” – Paul, Oamaru “The new terminals have been working well and are definitely helping to improve the customer experience. Putting Lotto, Powerball and Strike onto a single ticket has been especially well received, and customers seem to appreciate the new look set up.” – Anne, Auckland Teams from Lotto NZ and Scientific Games met weekly in front of their ‘Plan on a Wall’ to discuss key tasks, milestones and checkpoints across workstreams.
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